Returns & Exchanges
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for exchange of product. Contact with our Customer Care (firstname.lastname@example.org) or email us on email@example.com within a period of 5 days, from the date of receipt of order.However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in original condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
Please read carefully our Return Policy stated below.
Our policy apply to the Products listed below:
1. We will not accept Products outside of the time frame, and will not accept returns for Products that have been worn or where the tag has been removed.
2. We will only accept returned goods that are in the same condition as sent to you by us. Our Customer Care staff will determine the condition of the returned goods.
3. Footwear and Bags: Return and exchange on footwear and bags will only be accepted if Products returned in the original box, original packing and in an undamaged condition.
4. Dresses can only be returned if they have size issue or are not according to the measurements provided to us by you. Customized garments are not exchanged or returned. If you wish to have an exchange or report a faulty item you may contact us to our customer care staff on email firstname.lastname@example.org
5. Jewelry: Please note that there is no return, exchange or refund on any jewelry items.
Steps to be taken in using Return Policy:
1. To return a Product, you shall contact our customer care via email email@example.com
2. You will then be informed with all the appropriate steps and information by our Customer Care how to return and exchange your desired Product
3. You must request to return your items within5 days of receipt of Product.
4. All UAE , GCC and other customers must pay the charges for the Product to be returned. Failure to do this may result in charges being levied, a delay in your parcel reaching us and a delay with your exchange being processed. On return of the Product our Customer care will provide you a tracking number to be well informed about your Product return and exchange
5. Once a product is accepted by our Customer Care and Supplier for exchange/return, we will provide a replacement within 2-3 weeks.
While there is no option for a customer to cancel the order on their own once the payment is made, you can get in touch with Customer Care at email firstname.lastname@example.org as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount.
If you cancel your order before the product has shipped, you can choose to have the entire amount refunded within 3 weeks.